Return Policy

General Information

  • Only products purchased within the last thirty days (30) can be authorized for return, no exceptions. Please note the following:
    • Product must be unused, undamaged, and in saleable condition
    • Return all original packaging, manuals, and forms
    • Include the original packing slip and note the reason for return
  • All Return Authorizations (RA) must be obtained from our Returns Department.
  • Product returned without an approved RA will not be credited.
  • An RA expires thirty days (30) from issuance.
  • Box count (1/3, 2/3, 3/3) must be included on each shipping label.
  • No marks should be made on the original manufacturer carton or packaging, including RA numbers or box count.
  • Products must be returned in original manufacturer’s packaging with all contents and original packaging material.
  • The customer is responsible for all freight and any fees associated with the return of special order items or drop-ships, whether or not the original shipment originated directly from a manufacturer or from Netvista Systems LLC.
  • If you have received a damaged/defective item or an incorrect shipment, please contact us immediately so our team can assist in providing you with a prepaid return label and process a new shipment.
  • All Cable, Fiber, Cabinets and electrical are checked before dispatch.

Non-Defective Product Returns

  • A 15% restocking fee may be applied to non-defective returns.
  • Freight will only be credited on an RA in the event of a Netvista Systems LLC error.
  • Credit for return freight on a Netvista Systems LLC error will be at ground rates.
  • Return Authorizations will not be issued for:
    • Items marked «Non-Returnable» on our website or in price feeds.
    • Imaging products significantly used or not in original packaging.
    • Any product damaged in transit. See shipment terms for further details.
    • OEM cartons in unsalable condition.
    • Special order or custom labeled items.

Defective Product Returns

  • Please note all the steps and information listed under «Non-Defective Product Returns» and note the following additional information pertinent to defective merchandise.
  • Netvista Systems LLC cannot accept, credit, or replace defective products for all products we offer. Please write for more specific information about each manufacturer.
  • Defective merchandise will be tested. If no defect is found no credit will be issued.
  • The Customer is responsible for all freight charges on defective returns.

Refund Policy

Once your items are received and accepted by Netvista Systems LLC as a returned item, your refund will take between two to seven business days to be processed. Please note that depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

Netvista Systems LLC will only process a refund to the credit card that was used for payment of the original order. The refund will consist of the purchase price for the item and associated sales tax. Netvista Systems LLC does not refund the freight charge for the cost of shipping at the time of order.

Freight charges for returning the product should be cover by the customer unless the return is for warranty.